Software Development Engineer, QA

About the job

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

Job Description

What You’ll Do

As a Software development engineer in test :

• You create the necessary automation library and framework as required and build automation test.
• You ensure the health of the platform by putting the necessary checks and balances where ever is appropriate.
• You are also responsible for driving meetings and new initiatives and innovation.
• You participate in all day-to-day QA tasks.
• Work with cross-functional teams to ship high-quality releases
• Encourage and drive initiatives which promote innovation and technical excellence
• Constantly look for improvements in software development and testing processes

What Makes You Qualified

• B.E/B.Tech in CS/IT or any equivalent
• Experience of 2+ years in JAVA
• Strong problem solving and troubleshooting skills.
• ISTQB certification is a big plus
• Testing of any SaaS products and clear understanding of architecture and design across all systems.

Experience in any of Databases such as MySQL, MongoDB is a plus

• Knowledge of data structures and algorithms and good object-oriented design and coding skills.
• Understanding with Test Cycle Management tools like JIRA or relevant
• Test strategy formulation will include decomposing the business and technical requirements into test case scenarios, defining test data requirements, managing test case creation, devising contingencies plans and other preparation activities.
• Testing experience of Micro-services hosted platform
• Exposure to various development & testing tools such as Git/Jenkins/Bitbucket
• AWS, Azure & Google Cloud Concepts
• Basic Unix commands.
• Ability to work independently in a fast-paced environment with frequent production releases.
• Understanding of performance and efficiency with a strong customer focus.
• Work cross-functionally to collaborate with designers and developers
• Be empathetic towards customers and appreciate the user's experience