JOB DESCRIPTION
JOB TITLE: NYC Regional Director of Quality Assurance
FLSA: EXEMPT
DIVISION: SERVICES
REPORTS TO: Vice President, NYC Shelter Programs (single/family)
LOCATION: New York (Various Locations)
SALARY: $90,000 – $105,000
BENEFITS AND PERKS
- $1,000 Sign-on and Retention Bonus
- Medical, Dental and Vision after 30-days with up to 85% paid by Employer
- Paid Vacation, Sick and Personal Time
- Tuition Reimbursement Life Insurance
- Pension Plan and Voluntary 403b Plan
- Employee Loan Program
- Hybrid after 90-days
- Free Parking
- Staff Development and Promotional Opportunities
SUMMARY:
The NYC Regional Director of Quality Assurance will work with NYC Shelter programs to create a standardization of shelter forms, policies, and chart management. They will track compliance records for Security, Facilities, and Social Services and assist programs in performance evaluation through chart auditing. Individual will work in conjunction with senior leadership to report recommendations for Quality Improvements.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Understand State and City requirements for NYC Shelter compliance and stay appraised of any changes or updates to policies and procedures.
- Report all changes of State and City policies to Program Management.
- Create a standardization of all forms, policies, and chart management for NYC Shelters
- Track compliance records for shelter programs (facilities/operations and social services) to ensure that they meet requirements of funders
- Conduct internal audits of charts in all NYC Shelter facilities to certify that they meet contract requirements
- Identify gaps, missing information and areas of improvement in chart records which include but not limited to ILP completion, Bio-Psychosocial, Intake documents, and Progress notes.
- Review Critical binder to ensure all required information and records are up to date.
- Review all operations and facility records to ensure RSRI and OTDA readiness.
- Communicate with senior leadership and service providers to correct deficiencies.
- Monitor and track incident reports involving NYC Shelters
- Provide ongoing support to social shelter leadership regarding quality related issues.
- Attend and participate in all required agency meetings
- Present all QA findings in Monthly report to Senior Leadership
- Perform all/other duties as directed by management.
EXPERIENCE, EDUCATION AND SPECIAL REQUIREMENTS:
- Bachelor’s and /or Master’s degree in Human Services related field, social work, or organization development.
- A minimum of 3 years of quality assurance or shelter program evaluation experience.
- Knowledge of DHS and OTDA requirements for compliance
- Ability to travel to different NYC shelter facilities and Westchester main office
- Excellent written and spoken communication skills
- Outstanding interpersonal relationship building and employee coaching skills
- Proficiency with computer programs such as Google workspace, Microsoft office suites and data analyst programs.
AGENCY PROFILE & EMPLOYEE EXPECTATIONS:
Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard-working professionals that are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE)
OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA):
The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions to workers by setting and enforcing standards and by providing training, outreach, education and assistance. Westhab complies with all applicable OSHA standards, rules and regulations in addition to keeping our workplaces free of serious recognized hazards.