Quality Assurance (QA) Manager

About siffron:

Siffron is a leading provider of retail merchandising solutions, specializing in designing and manufacturing innovative display and signage systems. We partner with top brands and retailers across various industries to enhance their product presentation and optimize customer experiences. 

Our company values innovation and encourages creativity, offering a collaborative work environment that fosters growth and professional development. siffron continues to push boundaries and set new standards in the retail market, establishing itself as an industry leader.

siffron Benefits: 

The salary range for this role is $66,906 to $115,000. Siffron considers several factors when extending an offer, including but not limited to, the role, function, a candidate’s work experience, location, education/training, and key skills. 

• 401(k) match (up to 50% of 6%)
• Annual siffron profit share/safe harbor match
• Tuition reimbursement program for eligible employees
• Medical, dental, vision insurance upon hire
• Flexible spending account and/or health savings account
• Vacation/Personal/Bereavement leaves
• Paid parental leave
• Short- & long-term disability coverage
• Employee Assistance Program
• Employee referral bonus program
• siffron Shared Ownership Works Program
• 10 paid holidays

JOB SUMMARY

The Quality Manager position has the responsibility for directing the quality department and provide a structured system that ensures the delivered part quality meets or exceeds our customer requirements: ensure compliance to and maintain the site registration to ISO9001 Quality Standards: promote awareness of customer requirements throughout the organization.

ESSENTIAL FUNCTIONS

• Maintain and improve facility Quality Assurance Systems; perform responsibilities as the plant Management Representative for the quality system; organize and document management review meetings; manage and direct internal audits of quality system and report on Quality System performance to top management
• Owns the ISO quality system and its processes (Internal Audits, Management Review, Corrective Action, Training Records, SOP’s, ISO Records, etc.)
• Leads Internal and External Corrective Action Process to ensure the corrective actions are completed in a timely manner
• Respond to Customer Complaints and resolve issues in a prompt and professional manner
• Direct quality control objectives and ensure that products produced meet required customer standards
• Provide quality support with multi-functional new product development teams
• Support new product teams utilizing APQP
• Direct in-plant control of non-conforming product including quarantine of product not meeting quality requirements and seek timely disposition of non-conforming materials.
• Support other department functions
• Adheres to siffron Des Plaines ISO (EHS) safety, environmental, and quality policies and procedures.
• Actively speaks up and reports safety, environmental or quality concerns

SECONDARY FUNCTIONS

• Ensure new employees on ISO 9001 requirements pertaining to their job function
• Mange the reporting of site quality KPI and customer required reporting
• Support gage calibration/verification
• Other duties as assigned

PERFORMANCE MEASURES

• Effective management of existing quality systems
• Maintain quality and deliver goals as set by siffron and client expectations.
• Own the corrective action process (customer, supplier, and internal actions)
• Accuracy and timeliness of information
• Attendance and punctuality

SUPERVISORY RESPONSIBILITY

• Responsible for Quality Technicians

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position. Days and hours of work are Monday through Friday. 

EDUCATION AND EXPERIENCE

• Advanced degree in a technical discipline or relevant experience 
• 5-10 years knowledge of and work experience in quality systems required
• Proficient in MS office (Access, Excel, Word).
• Background in plastics and/or metal forming manufacturing processes preferred
• Training and experience in SPC, formal problem-solving techniques (8D, 5 why etc.) and lean manufacturing.
• Strong management and supervisory skills with a focus on teamwork.

SKILLS (Language, Mathematical, Reasoning, Other)

• Excellent English communication skills, both written and verbal.
• Strong attention to detail
• Ability to manage a team to achieve company objectives
• Effective facilitation and coaching skills, and excellent verbal and written communication skills for effective interaction with internal and external customers
• Structured, systematic work skills and habits required.

CERTIFICATES, LICENSES, AND/OR REGISTRATIONS 

WORKING CONDITIONS/PHYSICAL DEMANDS

• Up to 10% travel, mostly local occasional customer visits as required.
• High energy level to meet deadlines/schedule. 
• Standing for long periods of time.

Siffron promotes a culture of flexibility, offering various initiatives and programs to support work-life balance. We foster a positive, inclusive work environment where integrity, respect, and teamwork are valued. Our company is an equal-opportunity employer. We embrace diversity and inclusion, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.