QA Automation Engineer (Tech Support) - TestGrid

TestGrid is a leading innovator in software testing, offering dynamic opportunities for professional growth in a collaborative environment. We empower our engineers to work on cutting-edge automation technologies and drive customer success globally.

Position: QA Automation Engineer (Tech Support)
Location: Surat (Work from Office)
Shift: US EST Hours (Flexibility required, 10 PM to 6 AM IST)
Employment Type: Full-Time
Salary: Competitive, as per market standards

Role Summary:
As a QA Automation Engineer at TestGrid, you will design and maintain scalable automation frameworks for Web, Mobile, and API testing. You will serve as a technical point of contact, directly supporting global clients and facilitating the adoption of TestGrid products through expert guidance and troubleshooting in a tech-support-focused role.

Key Responsibilities:

• Develop, automate, and execute test cases for Web, Mobile, and API platforms using tools like Appium, Selenium, TestNG, Cucumber, Cypress, Postman, RestAssured, and JMeter.
• Build and maintain custom automation frameworks with Core Java, leveraging tools such as Maven, TestNG, and CI/CD platforms (Jenkins, CircleCI, Bitrise, GitHub Actions).
• Provide hands-on client support for TestGrid’s TestOS product, guiding automation design and technical queries.
• Collaborate with clients to understand test requirements, conduct troubleshooting, and deliver technical demos and onboarding walkthroughs.
• Integrate automation scripts into CI/CD pipelines for continuous testing and release management.
• Advise clients on automation best practices, framework architecture, and product integration.
• Participate in agile ceremonies, contribute to cross-team QA strategy, and drive process improvements.
• Maintain thorough documentation and clear communication with internal and client teams.
• Ensure compliance with current QA methodologies (functional, regression, integration, performance, smoke, UAT, BDD/TDD, shift-left testing).

Required Skills & Experience:

• Bachelor’s degree in Computer Science, Engineering, or related discipline.
• 2+ years of hands-on experience in automation testing (Web, Mobile, APIs).
• Advanced coding proficiency in Core Java.
• Proven ability to build and maintain automation frameworks.
• Proficiency in Selenium, Appium, TestNG, Maven, RestAssured, CI/CD integration.
• Experience with BDD/TDD (Cucumber, JUnit), shift-left practices, and performance testing (JMeter).
• Familiarity with industry-standard test methodologies and best practices.
• Strong troubleshooting abilities with attention to detail.
• Excellent written and verbal communication for client support and team collaboration.
• Flexibility to work during US/EST time zones as required.

Preferred / Good-to-Have:

• Experience with cloud-based testing platforms (TestGrid, SauceLabs, BrowserStack, LambdaTest).
• Exposure to XCTest, Robot Framework, Selenium IDE.
• Knowledge of API test automation frameworks and microservices testing.
• Prior technical support or client-facing experience.
• Understanding of Agile and DevOps best practices.

Why Join TestGrid?

• Innovative, growth-oriented work culture focused on excellence and collaboration.
• Opportunity to work with global clients using state-of-the-art QA technologies.
• Rapid professional development and career mobility within a fast-paced environment.

How to Apply:
If you are a results-oriented QA professional with robust Java automation skills and a passion for client success, we want to hear from you!
Send your resume to gautam.bhalodiya@testgrid.io with the subject line:
"QA Automation Engineer (Tech Support) - TestGrid"

Resources for Role Preparation:

1. Test Automation Frameworks
   • Selenium Docs
   • Appium Official Guide
   • TestNG Documentation
   • Cucumber BDD Docs
   • RestAssured API Testing
2. CI/CD Integration
   • Jenkins Pipeline Documentation
   • GitHub Actions Guide
   • CircleCI Docs
3. Cloud Testing Platforms
   • TestGrid Platform Overview
   • BrowserStack Documentation
   • SauceLabs Docs
4. Performance Testing
   • JMeter User Manual
5. API Testing
   • Postman Learning Center

Interview Preparation Tips:

• Be ready to demonstrate your automation skills with frameworks like Selenium, Appium, and CI/CD integrations.
• Prepare examples of technical client support and troubleshooting scenarios.
• Familiarize yourself with TestGrid’s product suite and cloud-based CI/CD platforms.
• Highlight strong communication, problem-solving skills, and flexibility with US/EST shifts.
• Revisit best practices in agile QA and technical onboarding processes.

Join TestGrid and help redefine the future of automated software testing.