Job Title: Analyst, Quality Assurance
Company: Altisource
Experience: 4 – 9 Years (Suggested based on similar roles)
Employment Type: Full-Time, Permanent
Location: Remote (Office Location: Bengaluru, Karnataka, India)
Industry: Financial Services / Real Estate Technology
Department: Quality Assurance / Process Excellence
Job Summary
Altisource (NASDAQ: ASPS), a leading provider of technology and services to the mortgage and real estate industry, is looking for a Quality Assurance Analyst who excels in process analysis, training delivery, and quality monitoring. This role is focused not on software testing but on process and call quality assurance, making it ideal for candidates with excellent communication, analytical, and training skills.
Key Responsibilities
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Perform quality assurance reviews on calls and processes across departments.
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Conduct training sessions for new hires and provide process refreshers for existing employees.
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Offer ongoing coaching and feedback to ensure quality standards are met consistently.
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Identify training and development needs based on review findings and collaborate with leadership to bridge skill gaps.
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Develop and update SOPs and training content to support quality standards.
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Analyze review data, prepare detailed reports, and highlight quality trends and improvement opportunities.
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Recommend and track implementation of corrective and preventive actions to enhance process efficiency.
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Escalate unresolved process issues to senior management and collaborate on resolution strategies.
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Monitor business unit responses to findings and ensure timely closure of issues.
Required Skills & Qualifications
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Bachelor’s degree in any field (preferred: Business, Communications, or related).
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Excellent written and verbal communication skills with fluency in English and a neutral accent.
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Strong analytical and cognitive abilities.
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High attention to detail and process orientation.
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Six Sigma Yellow or Green Belt certification is desirable.
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Ability to create clear documentation and deliver structured training sessions.
Additional Benefits
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Comprehensive medical, life, and personal accident insurance.
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Access to wellness programs, including doctor consultations, psychologists, and counselors.
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10 paid holidays plus 26 paid leave days annually.
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Regular employee engagement initiatives.
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Inclusive and diverse work culture aligned with Altisource's core values.
Company Values
At Altisource, employees are encouraged to:
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Act with Integrity
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Energize People
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Empower Innovation
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Exceed Customer Expectations
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Win as a Team
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Enrich Communities
Role Designation: Analyst – Quality Assurance
Role Category: Process Quality & Improvement / Training & Compliance
- Company Name: Altisource
- Average Salary Offered (for Current Role):10-18 LPA
- Must-have skills (in bullet points):
- Excellent written communication skills (with accurate grammar and punctuation)
- Excellent verbal communication skills with fluent English and neutral accent
- Good analytical and cognitive skills
- Attention to detail
- Bachelor's Degree
- Six Sigma yellow/green belt (Desirable)
- How to prepare for the Interview?
- Review the job description thoroughly and be prepared to discuss your relevant experience and skills.
- Research the company, its products/services, and its position in the mortgage and real estate industry.
- Prepare examples and situations from your previous work experiences that demonstrate your skills in quality assurance, process improvement, training, and communication.
- Practice answering common interview questions related to quality assurance, process improvement, and training.
- Prepare questions to ask the interviewer about the role, team, and company culture.
- How to prepare the resume for this job description?
- Highlight your relevant experience in quality assurance, process improvement, training, and communication.
- Quantify your achievements and impact in previous roles.
- Use keywords from the job description in your resume, such as "quality assurance," "process reviews," "training," "coaching," and "process improvement."
- Emphasize your analytical, communication, and attention-to-detail skills.
- Showcase any certifications or training related to Six Sigma or quality assurance methodologies.
- Links to prepare for the interview:
Remember, thorough preparation, understanding the role and company, and highlighting your relevant skills and experience will increase your chances of success in the interview process.